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You may cancel for a full refund if we receive your request more than 24 hours before your booked lounge-entry time, including after your pass has been issued. The deadline uses the lounge’s local time, not your flight departure time. At exactly 24 hours or less before entry, voluntary cancellation is non-refundable: the full amount is retained. Eligibility is determined by when you submit the request through your order or when support receives it, not when it is reviewed. Contact online support or email us with your booking reference. This policy does not affect your statutory rights.

Some lounges offer paid access to economy-class and low-cost airline passengers without business-class tickets or airline membership. Eligibility depends on the exact lounge and selected pass, your boarding pass and the departure or transit area you can reach. Check these conditions before buying; a pass does not bypass security or immigration and does not guarantee admission when capacity is limited.

Check the terminal and directions on the lounge page against your boarding pass. Confirm whether it is before or after security, in the international or domestic area, and accessible during your connection. Ask support if the location or access zone is unclear.

Choose a payment method offered at checkout. Available options may vary by region and device. Your booking is confirmed immediately after you place the order. Confirmation is separate from pass issuance. Keep the private pass link sent to your booking email. Your pass code is valid only on the date you selected. Your selected package duration, lounge entry conditions and airport security-area restrictions still apply. Show your pass code at reception. Payment records and booking confirmation codes are not admission passes.

Verifying your email immediately creates or signs in to your LoungeEase account. New orders are linked to this account. No password is needed; this does not subscribe you to marketing. Sign in with your booking email to see your orders. No order number or password needed.

If you have difficulty entering with a valid pass, retain the details and contact support promptly for assistance.

Admission ages, charges and adult supervision requirements vary by lounge and pass. Check the child admission policy for your selected pass. If it is not listed, ask support before choosing the number of travellers.