LOUNGEEASE / SERVICE & SUPPORT
Terms of Service
The basis for booking, paying for and using an airport lounge pass.
Pre-launch review draft. Policy review will be completed before purchases open. Purchases are not open yet.
Operated by: WISE UP LIMITED
Registration and registered address
WISE UP LIMITED. Registration jurisdiction: Hong Kong. Registered address: Unit 1707, 17/F The Galaxy, 313 Castle Peak Road, Kwai Hing, New Territories, Hong Kong
Independent booking service
LoungeEase is an independent booking service, not an airport, airline or lounge operator. Directory information is not real-time supplier inventory or an unconditional admission guarantee. Only offers open for sale with confirmed fulfillment arrangements can be booked.
Check your booking
Before purchase, check the airport, terminal, security zone, date, airport local arrival time, travellers, access duration and eligibility. Children policies, opening hours, flight restrictions and other access conditions depend on the selected offer and issued pass.
Payment and delivery
The amount and currency shown in your order before payment apply. PayPal is the current payment channel. Guests can buy and retrieve orders without signing in. Keep the private electronic pass link sent to your booking email. The latest QR code will be updated there within 24 hours before your visit. Open the link and refresh the QR code before entry. Show the latest supplier pass at reception; do not take or use screenshots. Payment records and booking confirmation codes are not admission passes. For an urgent request, email support. Expedited delivery is subject to confirmation. Contact support@loungeease.com. Payment and pass delivery are separate stages; payment or order screenshots are not entry documents.
Changes and consumer rights
Changes to supply or access conditions require confirmation of the next steps. Changes, cancellations and refunds depend on the selected offer and refund policy. These terms do not exclude rights provided by applicable consumer law.
Cancellation after pass issuance
Once the supplier has confirmed pass issuance, cancellation for a refund is not available. Payment or booking confirmation alone does not mean the pass has been issued. Before issuance, contact support to request cancellation; a refund is subject to review and confirmation. Non-delivery, refused admission with a valid pass and payment errors remain subject to review. This rule does not exclude rights or remedies that cannot be excluded under applicable law.
Your information and private links
Provide accurate traveller details and an email address you can access. The lead traveller's name should match the boarding pass. Keep the order reference and private electronic pass link; do not publish the link or use another person's booking without authority. Contact support before use if the link does not open or the pass details differ from your booking.
Payment results
PayPal card and guest checkout options depend on region and eligibility. Creating an order does not itself reserve supplier capacity. If a payment result is uncertain, compare the order and PayPal records before paying again. A payment screenshot is not an entry pass.
Acceptable use and intellectual property
Do not interfere with the service, misuse private links, attempt unauthorized access or alter or resell a pass contrary to its conditions. Website content and third-party materials are subject to their owners' rights. See the Intellectual Property page for references and rights enquiries.
Service questions and terms updates
Contact support@loungeease.com with the reference and relevant facts to raise a service issue. The page version identifies the terms shown here. Keep the conditions supplied with your selected pass and order; an update does not remove rights or remedies that cannot be excluded under applicable law.
Version: 2026-10-16.3