LOUNGEEASE / SERVICE & SUPPORT
Contact Us
Find a guest order or get help with a booking or payment.
Pre-launch review draft. Policy review will be completed before purchases open. Purchases are not open yet.
Operated by: WISE UP LIMITED
Registration and registered address
WISE UP LIMITED. Registration jurisdiction: Hong Kong. Registered address: Unit 1707, 17/F The Galaxy, 313 Castle Peak Road, Kwai Hing, New Territories, Hong Kong
Operator and support
LoungeEase is operated by WISE UP LIMITED. Our support email is support@loungeease.com.
Your lounge pass
Keep the private electronic pass link sent to your booking email. The latest QR code will be updated there within 24 hours before your visit. Open the link and refresh the QR code before entry. Show the latest supplier pass at reception; do not take or use screenshots. Payment records and booking confirmation codes are not admission passes. For an urgent request, email support. Expedited delivery is subject to confirmation.
Find your order first
No account is needed. Retrieve an order using its reference and the booking email. Keep your private order link.
What to include
Provide your order reference, airport, visit date and a description of the issue. Do not publicly share private order links, full payment information or identity documents.
If the order reference is missing
Email support from your booking address with the airport, visit date and a description of the booking so the relevant records can be checked. For payment questions, include the PayPal transaction reference if available. For urgent requests, state the airport local visit time; faster delivery needs confirmation.
Sensitive information and requests
Do not send passwords, one-time codes, full card numbers or security codes. Do not publicly share entry codes and private pass links or identity documents. Support, urgent and refund requests require review; contacting us does not itself confirm a change, faster delivery or a refund.
Version: 2026-10-16.3